Terms & Conditions

Terms and Conditions

Welcome to FENS Trade FZ-LLC! These terms and conditions govern your use of our website and the purchase of our luxury furniture products. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully, and if you do not agree with any part, do not use our website.

General Information

Company Overview

FENS Trade FZ-LLC is a premier manufacturer and retailer of luxury furniture based in the United Arab Emirates. Our mission is to deliver exceptional quality and design, offering an extensive range of furniture crafted from the finest materials. Each piece reflects our dedication to innovation, craftsmanship, and customer satisfaction.

Our Commitment

We are committed to providing our customers with a seamless shopping experience, from browsing our collections to receiving their orders. Our team is dedicated to ensuring that every interaction with FENS Trade FZ-LLC meets the highest standards of service and quality.

Use of the Website

• Eligibility

  You must be at least 18 years old to access and use this website. By using the website, you represent and warrant that you have the legal capacity to enter into a binding contract.

• License to Use

  FENS Trade FZ-LLC grants you a limited, non-exclusive, non-transferable, and revocable license to use our website for personal, non-commercial purposes. This license does not permit you to reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

• Prohibited Conduct

  You agree not to engage in any conduct that may disrupt or interfere with the operation of our website, including but not limited to hacking, uploading malicious software, sending unsolicited communications, or infringing on the rights of others.

• Intellectual Property

  All content on this website, including text, images, graphics, logos, and designs, is owned by FENS Trade FZ-LLC and protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

• User-Generated Content

  By submitting any content to our website, including reviews, comments, or images, you grant FENS Trade FZ-LLC a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in any media.

Product Information and Availability

• Product Descriptions

  We strive to ensure that our product descriptions, images, and pricing are accurate and up-to-date. However, we do not warrant that the product descriptions or other content on our website are complete, reliable, or error-free. If a product offered by FENS Trade FZ-LLC is not as described, your sole remedy is to return it in unused condition.

• Availability

  All products are subject to availability. We reserve the right to limit the quantities of any products we offer. We also reserve the right to discontinue any product at any time without notice.

• Custom Orders

  FENS Trade FZ-LLC offers custom furniture orders to meet your specific needs and preferences. Custom orders are subject to additional terms and conditions, including extended lead times and specific payment requirements. Please contact our customer service team for more information.

Orders and Payment

• Placing an Order

  To place an order, you must provide accurate and complete information, including your name, shipping address, billing address, and payment details. By placing an order, you agree to pay the total amount due, including any applicable taxes and shipping fees.

• Payment Methods

  We accept various payment methods, including credit cards, debit cards, and bank transfers. Your payment method will be charged at the time of order confirmation.

• Order Confirmation

  After you place an order, you will receive an email confirmation with your order details. Please review the order confirmation carefully and contact us immediately if there are any errors.

• Pricing

  All prices are listed in AED (United Arab Emirates Dirham) and are inclusive of VAT. We reserve the right to change prices without notice. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrect price.

Shipping and Delivery

• Delivery Areas

  We offer delivery services within the United Arab Emirates. For delivery to other regions, please contact our customer service team for assistance.

• Shipping Costs

  Shipping costs are calculated based on the weight and dimensions of the products, as well as the delivery location. Shipping costs will be displayed at checkout and are the responsibility of the customer.

• Delivery Times

  Estimated delivery times are provided at the time of checkout. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

Returns and Refunds

• Return Policy

  Customers have the right to return products within 14 days of receipt in accordance with UAE consumer protection laws. To initiate a return, please contact our customer service team for instructions.

• Refund Process

  Refunds will be processed within several days of receiving the returned products. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

Privacy Policy

• Data Collection

  FENS Trade FZ-LLC is committed to protecting your privacy. We collect personal information necessary to process orders and improve our services, including your name, contact details, and payment information.

• Use of Personal Data

  Your personal data is used to process your orders, communicate with you, and improve our products and services. We do not sell or rent your personal data to third parties.

• Data Security

  We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses secure servers to ensure the safety of your data during transmission.

Governing Law and Dispute Resolution

• Governing Law

  These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms will be resolved in UAE courts.

• Mediation and Arbitration

  If a dispute arises, the parties agree to first attempt to resolve it through mediation. If mediation is unsuccessful, the dispute will be resolved through binding arbitration in accordance with the rules of The Dubai International Arbitration Centre (DIAC). The arbitration will be conducted in the UAE, and the language of arbitration will be English.

Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at: