• What online payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers, and cheques. Amazon Pay.
• Can I pay by cash upon delivery? Yes, you can pay by cash upon delivery.
• Is my payment information secure? Yes, we use industry-standard encryption to protect your payment information.
• Can I change or cancel my order? You may be able to change or cancel your order if it has not yet shipped. Please contact customer service as soon as possible.
• How do I track my order? Once your order ships, you’ll be updated about the status of the shipment.
• Payment Methods:

We offer advance payment. A 30% deposit is required upfront, with the remaining 70% due after the production is completed.

Production typically takes 20 working days, depending on the scope and specific requirements of your order.

We offer various shipping options, including by sea, truck, and air. The choice of shipping method depends on your desired delivery time and shipping costs.

Yes, custom manufacturing is possible. Please contact us directly to discuss your specific requirements.

Shipping costs vary depending on the destination and chosen shipping method. We are happy to provide you with a personalized quote.

The remaining 70% is payable after the production is completed and before the goods are shipped. We will notify you when payment is due.

Changes during production are generally possible but may incur additional costs and extend the production time. Please contact us as early as possible to discuss any changes.

• Do your products come with a warranty? Yes, all our products come with a warranty. Additionally, we provide a 2-year statutory warranty.
• What does the warranty cover? The warranty typically covers manufacturing defects in materials and workmanship.
• How long is the warranty period? Warranty periods vary, but most are for 1 year. Check the product details.
• How do I make a warranty claim? Contact our customer service team to initiate a warranty claim.

• What materials do you use? We use a variety of high-quality materials, including solid wood, wood veneers, fabrics, and metals, MDF.
• Where are your products made? Our products are sourced from reputable manufacturers around the world.
• Do you offer customization options for size and material? Some items may be customizable. Please contact us for details.
• How do I care for my furniture? Care instructions vary by product. Please refer to the product description or contact us.

We've made it easy for you to pay the way that suits you best. At checkout, you'll automatically be offered different payment options depending on what you are buying.

Pay a deposit

When ordering furniture online that's not available for immediate delivery, you'll only be asked at checkout to pay a deposit. How much deposit you want to pay is up to you, the minimum is only 30% of your total purchase value, the remaining amount will be taken from your balance right before the shipment. We'll be in touch when your furniture arrives to arrange delivery and take your remaining balance.

Pay in full

If you would rather pay in full then that option is always open to you. We accept almost every kind of credit and debit cards. If you would prefer to pay by PayPal then that’s fine too.

Who can I contact for more information? You can write us a letter by email at info@fenstrade.com, or send us a message on WhatsApp, or call us on the number +971 (56) 924 6585 for quicker response.

Is there any discounts? Follow our social networks to be first to know about our sales and discounts.

Is furniture handcrafted? Yes! Most of our furniture pieces are handcrafted individually for each customer.